Frequently asked questions
Are you a NHS or private practice?
Whitehill Dental Care offers a full range of NHS general dental services. The practice also provides a range of private and cosmetic treatments such as tooth whitening. All patients are taken on as NHS patients.
How do I register?
New patients are always welcome and all patients are taken on as NHS patients. If you wish to register either drop in or phone and explain that you wish to register as a new patient. The reception staff will take some personal contact details for you and make you a new patient exam appointment with one of the dentists. You will not be registered with the practice until after this appointment.
How do I make an appointment?
To make an appointment you can call in to the practice in person, telephone on 0141 554 0828 or drop us an email at email@example.com
What happens if I have a dental emergency?
A dental emergency is
If you are registered with our practice:
If you phone us before 12pm we will endeavour to give you an appointment on the same day, ideally with your own dentist but if that is not possible we will book you in with another available dentist. If you phone after 12pm, we aim to see you the next working day.
Registered but outwith working hours
Telephone NHS24 Freephone number 111, which will put you in contact with the out-of-hours emergency service at Glasgow Dental Hospital
If you are not registered with our practice:
We may be able to see you depending on how busy our appointment book are, however priority is given to registered patients. If we are unable to see you contact NHS24 on Freephone 111, they can arrange for you to be seen, if appropriate, at Glasgow Dental Hospital.
If you have any questions about NHS dental provision in the area contact 0141 232 9704
5. What if I can’t make it to my appointment?
If you are unable to keep your appointment, please give us at least 24 hours’ notice. If you cancel within this time frame or fail to turn up for your appointment it is practice policy to charge £10 per 15 minute appointment. Please note that these charges apply whether you pay for your dental treatment or not and they need to be paid before further appointment can be made.
Where can I park? How do I get there?
Duke St has lots of designated parking places which require a “Pay And Display” ticket which are inexpensive. The street is patrolled regularly by Traffic Wardens so it’s not worth taking the risk! The nearby side streets have few parking restrictions and are free to use. Staff use these streets regularly without any problems.
There is a bus stop directly outside the practice with regular services to the city centre and beyond. (40,41,ZZ) there are also two train stations close by (Duke Street and Bellgrove). If you are feeling energetic, it’s about a 30 minute walk into the city centre! about 1.3 miles.